What technology should your agency focus on?
Agencies that are trying to stay competitive are often faced with having to make decisions about how to use technology to give their agencies an edge. A recent article in “Business Insurance America” talked about the importance of automation and analytics.
That’s one reason why ANE offers its agents Vertafore at a discounted price along with hands-on support services. Automation for back office management improves customer service – the key to retention. The analytics provided via Vertafore enables agencies to make informed decisions about growing their business.
Take a moment to read the article to learn how to, “Use data and analytics to better understand, influence and ultimately get a consumer to purchase insurance.”
VP of Operations Jocelyn Rineer Named One of 2017 “Insurance Business America Elite Women in Insurance”
ANE agents that work with our Vice President of Operation Jocelyn Rineer know what an asset she is to helping their agencies grow. Jocelyn was recognized in the June 26 Insurance Business America magazine 2017 Elite Women issue highlighting women leaders in the insurance industry.
According to the magazine, few women have achieved leadership roles in the insurance industry. The 2017 Elite Women issue features women who “have overcome obstacles and broken barriers to become some of the industry’s top professionals.”
“Jocelyn has been a tremendous asset to the ANE team. She has lead efforts to help our agents become better business owners and grow their agencies," said John Tiene, CEO, ANE. “We are pleased that she is being recognized by Insurance Business America for her dedication and strong leadership in the insurance industry.”
Read the profile here
ANE's IA&B Platinum Profile
ANE is proud to be a platinum partner of Insurance Agents & Brokers Pennsylvania (IA&B). In July, IA&B ran a platinum profile on our organization.
ANE, Agency Network Exchange remains dedicated to helping independent insurance agents stay independent in a quick-changing industry. Our team has a deep understanding of the marketplace dynamics and trends affecting our member agencies.
The insurance industry is changing faster than most agencies can keep up. Profit margins are shrinking. Carriers are paying less contingency revenue and demanding more production. New technologies and evolving customer expectations are challenging the old ways of doing business. Complacency is limiting business growth. An aging workforce is putting pressure on agencies to find, recruit and keep new talent.
More than ever before, independent agents are finding it harder to own, control and operate their businesses. Our innovative approach adds tremendous value to help our agencies grow, compete and stay independent.
TO VIEW THE FULL IA&B PROFILE, CLICK THIS LINK..
Insurance Network CEO Says Independent Agents Must Prepare for Looming Workforce Crisis
John Tiene, CEO of Agency Network Exchange, warned ANE member insurance agents that a workforce gap in the next decade will make it harder for independent agencies to find, recruit and keep new talent.
John Tiene, CEO of Agency Network Exchange, warned insurance agents at the ANE annual conference today that an unprecedented workforce gap in the next decade will make it harder for independent agencies to find, recruit and keep new talent, and ultimately stay in business. The Bureau of Labor Statistics predicts the insurance industry will have an estimated 400,000 job openings by the year 2020.
“The workforce crisis will be hardest on smaller insurance agencies with aging staff in their 50s today. Fewer producers and personnel could have big impacts on revenue and customer service that will drive existing clients away,” Tiene said.
“Tech-savvy agents who embrace mobile technologies and social media will be in a better position to compete for talent.”
Nearly 50 percent of the industry’s workforce is above the age of 45, with only 27 percent under age 35 in line to replace them. Millennials, the largest group entering the workforce, make up 25 percent of the U.S. workforce today and will be 50 percent of the global workforce by 2020. (BLS)
According to Tiene, “Insurance companies are creating innovative internship and training programs that give Millennials an opportunity to explore careers in insurance and help attract talent from outside traditional channels.”
The keynote speaker at this year’s ANE Conference was Noelle Codispoti, executive director of Gamma Iota Sigma, an international fraternity for students of insurance, risk management and actuarial science. She discussed the talent gap statistics in the insurance industry and how Millennials are responding to recruitment efforts.
“Students starting in entry level positions today are more focused on company than cash,” said Codispoti. “Companies should be open to discussing not only compensation and career growth, but also the support they are willing to give the individual in terms of professional development, as well as the company’s community outreach efforts and commitment.”
The ANE conference was attended by more than 160 independent agents and other insurance professionals from New Jersey, Pennsylvania and Delaware. In addition to the keynote presentation, the event featured breakout sessions for agency owners, producers, account managers and CSRs.
See the full press release on PRWeb here!
ANE Adds First Independent Board Member Neal Stanley, Raymond Pavese Elected Chairman of Board
ANE, Agency Network Exchange LLC, announced that it has added Neal Stanley as the first independent member of the ANE Board of Directors. ANE has also elected Raymond Pavese as Chairman of the Board.
"Neal Stanley, who adds greater depth and expertise to our Board as we pursue new strategic directions that add value for our agency members and their clients," said John Tiene, CEO, ANE. " As Chairman of the Board, Ray Pavese continues his commitment to ANE that started when he helped to found the company seven years ago."
"ANE is one of the most innovative models for agents," said Neal Stanley - recently elected to the ANE Board of Directors. "I'm very pleased to continue my involvement with independent agents working with ANE."
Stanley has more than 30 years of experience in the management and direction of insurance companies and agencies. He recently retired as Chief Operating Officer for United Valley Insurance Services, Inc., an agency cluster in California. He joined United Valley in 2002 as executive vice president to manage its Retail Agency and to lead the Agency Acquisition Program. Stanley has served on the Board of Directors of various industry organizations and is an active member of the State Bar of California.
"It's a privilege to serve ANE in this new role," said Pavese. "Our industry is changing quickly and in dynamic ways. ANE is committed to helping independent insurance agents remain independent."
A founder of ANE, Pavese began his career at the Prudential Life Insurance Company after graduating from Roger Williams University in 1986. Within a year, he joined his father at the Pavese-McCormick Insurance Agency in New Jersey, where he expanded the agency footprint from Middlesex County to thousands of clients throughout the state. He bought the agency with Michael McCormick from their fathers, and today it is one of the largest in central New Jersey with clients across the Mid-Atlantic region. He is the past president of the Middlesex County Independent Insurance Agents, Exchange Club of New Brunswick, the Brunswick Bank and Trust Advisory Board, and the Executive's Association of New Jersey, one of the oldest and most prestigious networking organizations in the state.
ANE has grown from just seven members on 2009 to more than 45 independent insurance agencies with over $150 million in controlled premiums. In 2014, ANE announced plans to expand into Pennsylvania and other mid-Atlantic states. In the last three years, ANE has helped its members write more than $75 million in organic new business. The network paid more than $1.8 million in profit sharing to members last year.
Staying Relevant in the Age of the Customer
ANE CEO John K. Tiene's featured article in this week's edition of Insurance Journal.
Laptops, smartphones and tablets are giving consumers the power to make buying decisions from anywhere, and at any moment of their choosing.
“We’ve entered this new age — the age of the customer,” said Ellen Carney, principal analyst, Forrester Research at the ANE, Agency Network Exchange annual conference in April. “Digital has moved that power shift into the hands of customers.”
Forrester predicts 2.4 billion smartphone users and another 651 million tablet users by the end of 2017. The pervasiveness of these devices has changed consumer expectations: insurance agents need to provide their clients with the tools they want to interact with the agency. Agencies must have a robust mobile-friendly website, a mobile app, client portal and provide a location-specific experience.
Agents must rethink how they use technology to improve, differentiate from competitors and make data work for them.
At the ANE conference, I asked several industry executives and ANE member agents for their thoughts on how agents can stay relevant in the age of the customer:
- Matt Kirk, senior vice president, The Hartford: “Your clients are going to need advice and counsel about the products they are buying. They expect you to take care of their needs. That doesn’t change. What is their expectation of that engagement? How will you communicate with them? The way they are engaged is going to change, and it will change rapidly.”
- Gary Capone, vice president, Franklin Mutual Insurance Co.: “People still want to do business with an independent agent. Millennials are not just looking to buy online. They want professional advice. You have to listen to the customer, give them what they want, the way they want it, be very flexible and use many channels.”
- Bob Redden, vice president, Selective Insurance Companies: “The challenge is where to start. Everyone has limited resources. Where do you get the best return? Moving forward, a focus on an omni-channel experience for the customer becomes even more critical. You may have customers who prefer to interact by phone, some by web or text. One way to be relevant is to let them know their options.”
- Ellen Carney, principal analyst, Forrester: “A lot of organizations are available to help independent agents. You can have the same advantage as the most technically sophisticated agency. Someone else can manage the infrastructure, make sure the experience is fast, easy to navigate, and meets expectations in terms of mobile, social and whatever the next digital touchpoint could be. Technology is a lot different than it was in the 1990s when you had to build it yourself. Now there’s someone else who will build it and by the end of the day, you are up and running.”
- Freddie Marin, ANE agent, Your Insurance Solutions: “I was afraid that physical agencies were no longer relevant. Everybody is addicted to cellphones and 80 percent are doing research online, but they are looking for agents. You have to learn to interact in a new way through technology, but still provide the personal touch that a digital device can’t provide.”
- Doug Mohr, vice president, Vertafore: “It’s those little touches. I get the Starbuck’s card on my birthday, a note when it’s time for renewal. I think of my agent first before I think of the company. It’s because my agent has that personal touch.”
- George Reese, agent, Henry Young Insurance Agency: “We are in a changing world and the pace of change is accelerating. We need to be open to everybody in all the various ways they want to communicate, and be responsive to that.”
Insurance Information Institute President Addresses ANE Members
At ANE's Annual Conference in April, Dr. Robert P. Hartwig, CPCU, President of the Insurance Information Institute addressed the conference on the state of the industry.
Dr. Hartwig discussed the state of the industry and what it means for the independent insurance agent today, as well as privately sat down with us to explain industry trends.
What are the biggest issues facing insurance agents?
The largest issue is our industry's increase in distribution channels which causes more competition for the independent agent. Direct channel competition with aggregator sites, such as Google, also provide more outlets for consumers to shop around. Hartwig does describe that individuals are more willing to work with agents if they communicate with their clients the way they want to be communicated with. This meaning agents need to expand their communication repertoire through technology and social media.
Advantage of joining a network?
Networks, such as ANE, expand the depth of an agency's capacity without an income loss. Independent agents who join a network can satisfy a larger range of clients they normally would not be able to on their own.
Watch Dr. Hartwig's full interview on our YouTube Channel!
Learn What Big Broker Mergers Mean for Independent Agents
On Wednesday, July 8th, Insurance Business America published 'Big broker mergers: What they mean for smaller independents' featuring ANE CEO John K. Tiene. Find out how smaller agencies can still stay competitive.
Merger and acquisition activity among major international brokers –such as last week’s $18 billion merger deal between Willis Group and professional services firm Towers Watson – should send an important message to smaller independent agencies on how to survive in an environment of heavy consolidation, says one industry leader.
According to John Tiene – chief executive with the East Coast-based Agency Network Exchange – banding together through networks and alliances is the best approach for independents hoping to compete with broker operations that are growing increasingly larger.
“The Willises of the world are only going to get bigger and continue to crowd out mid-sized agencies that have historically made up the bulk of the market,” Tiene told Insurance Business America. “That really just reinforces the need for insurance agents to start thinking about joining an organization that gives them some of the similar scale and access that Willis and others have.”
The Willis/Towers Watson deal is certainly massive, valued at $18 billion and expected to bring in annual revenues of $8.2 billion. Particularly key to the transaction is the access to data analytics Willis will gain from Towers Watson, aiding the brokerage in richer consumer insights, risk management solutions and product development.
That only underscores the importance of developing technology for smaller and mid-sized agencies – again something that can be accomplished through agency networks, says Tiene.
“The analytics piece is very important – independent agents have to be as tech savvy and proficient as the bank, the investment house and the corner drugstore,” he said. “Commercial clients especially are now wanting to get insurance online, and agencies have got to get with it and start doing business in different ways.”
Agency Network Exchange recently announced an exclusive deal with Vertafore to provide members with agency management software that includes some of those business analytics solutions. Other technology providers have launched similar tools to help agencies compete with larger brokerages and carriers.
Such capabilities – including the greater market access afforded by membership in a network or alliance – will only grow in importance as 2015 shapes up to be one of the biggest years for insurance consolidation in recent memory.
With the right tools, however, Tiene sees this trend eventually favoring smaller independents.
“The challenge with the bigger, conglomerate brokers is that they haven’t taken time to become efficient organizations,” he said. “Many of their clients feel lost within the labyrinth of a mega broker, and that affords a great opportunity for smaller agencies to take their business by being nimble and providing the kind of service clients want, with the access and influence of a larger organization.”
View the full article in Insurance Business America here
ANE Joins Vertafore Premier Partner Program
Agency Network Exchange and Vertafore to offer ANE members Vertafore Agency Platform.
ANE and Vertafore, the leading provider of software that transforms the business of insurance, announced an agreement to make Vertafore the exclusive provider of agency management technology solutions for ANE members. ANE agencies will receive preferred pricing for the Vertafore Agency Platform, comprehensive software that helps agents easily and economically grow new business, retain clients, maximize profitability and manage business lines.
"ANE's agreement with Vertafore represents a dynamic and revolutionary approach to how we do business and will give our members a distinct competitive advantage in an increasingly complex marketplace," said John K. Tiene, CEO, ANE. "We believe Vertafore is uniquely positioned to bring the industry's next generation and most advanced technology to our independent agency network."
The Vertafore Agency Platform cloud-based solution includes agency management systems for P&C and benefits, personal lines comparative rating, commercial lines reference content, agency and producer licensing, client portals, and electronic signature through DocuSign - all consolidated on a single screen. As part of the agreement with ANE, Vertafore will also provide on-site support and training for ANE agents.
"ANE's member agencies will have access to a variety of insurance technology solutions to help them win more new business, retain clients, maximize profitability and successfully manage all lines of business more efficiently - today and into the future," said Cliff Demmer, Vice President of Sales at Vertafore. "As part of Vertafore's Premier Partner Program, ANE member agents and ANE leadership are provided a team of experts that will help them best take advantage of this unique opportunity."
Vertafore's Premier Partner Program provides ANE's independent member agents with the technology to realize powerful productivity enhancements for their agencies day in and day out. Data management and analysis tools build upon the growing strength of the ANE network and provide ANE with the information needed to make decisions that will benefit the entire membership.
Vertafore works with 96 of the top 100 independent agencies and80 percent of the industry's top carriers. In 2013, the company reported over 81 million real-time transactions between carriers and agencies, representing 250 percent growth from 2011. From real-time connectivity with agencies to insurance-focused workflow, collaboration and compliance, only Vertafore offers agency and carrier-proven technology and market data to drive carrier success.
Learn more about the benefits of the ANE-Vertafore Partnership here
About Vertafore
Vertafore delivers cloud-based insurance software and services that transform the business of insurance. With the largest customer-base in the industry, more than 20,000 agencies and carriers leverage Vertafore's insurance solutions that are built on today's most advanced cloud, mobile, and information technology platforms. Only Vertafore offers the most complete portfolio of solutions for agencies and carriers to drive efficiencies and increase profitability - including agency management, rating and connectivity, content management and workflow, information solutions and producer lifecycle management. For more information about Vertafore, visit www.vertafore.com and follow the company on Twitter, LinkedIn, and Facebook.
Partnership Gives Members Access to New E&S Market
Agency Network Exchange partners with Specialty Risk Placement to streamline Excess & Surplus Business with Mesa Underwriters Specialty Insurance Company.
Yesterday, April 28, 2015, at our annual conference, ANE announced an exclusive relationship with the wholesale insurance broker Specialty Risk Placement, LLC (SRP) to expedite service for our ANE member agents and provide a single source to place complex commercial contract-binding risks through Mesa Underwriters Specialty Insurance Company (MUSIC).
"This agreement gives ANE members direct access to SRP executives for insight on coverage and risk, which will result in faster turnaround time and higher commissions for our agents," said John K. Tiene, CEO, ANE. "It also provides agents with a direct line to MUSIC, one of the best markets for small to mid-sized accounts that require placement in the excess and surplus lines market to cover a wide array of risks."
SRP located in Fairlawn, NJ provides wholesale insurance coverage for small, mid-sized and larger companies including real estate, contractors, commercial property, professional liability, restaurants, and a variety of specialty business. Visit http://www.srpins.com/ for more information.
MUSIC, a wholly-owned excess and surplus lines subsidiary of Selective Insurance Group, Inc., offers property and commercial general liability insurance coverage through a strong network of wholesale general agency partners in al 50 states. MUSIC's insurance specialists have extensive knowledge in writing small to medium-sized commercial business classes, along with brokerage and program business in the excess and surplus marketplace. Visit www.music-ins.com for more information.
ANE Annual Conference
Our annual conference brings together more than 40 ANE agents from across New Jersey and the mid-Atlantic states. The theme of this year's conference was "The Holy Grail for Agency Owners: Attracting, Managing and Compensating Quality Producers." The event featured keynote speaker Dr. Robert Hartwig, President of the Insurance Information Institute, followed by six breakout sessions, including one on "Producer Accountability" by Jim Wochele, Senior Consultant at MarshBerry.
Yesterday's announcement continues the momentum that began last April when ANE unveiled its new brand and logo, and announced we were adding resources and staff to expand into Pennsylvania and other mid-Atlantic states. In the last year, ANE has added executives and expanded our product portfolio to better serve our agents.
You can view our full press release on our new partnership and annual conference on Insurance News Net. View the full article here.